Privacy Policy


This Personal Data Protection Policy (sometimes just the Policy) governs the processing of personal data of visitors, users and registered interpreters (collectively the users) on the website, as in the application software store developed by Google, Google Play, the Apple online store, App Store, according to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter just Regulation 2016/679).

The acceptance of this Policy is connected to the General Terms and Conditions of Use of the website and acceptance of this Policy means you consent to such Terms and Conditions as well.

The provision of mandatory personal data is voluntary in view of using the Website or accessing the content of the Website. Any refusal to provide the required personal data to use the service on our Website would mean a refusal to use the Locator application.

In certain cases the processing of personal data of users may take place on a different legal basis such as compliance with any legal obligations on our part; the necessity to perform an agreement, etc. In these cases your explicit consent to the processing of personal data may not be required.

In view of any possible changes in the field of personal data the Controller shall take the necessary steps to update this Policy in consideration of which users shall get themselves updated on any changes to this document on the IDC application website at regular intervals.

1. Personal Data Controller

LOCATOR BG LTD registered in the Commercial Register with Unique ID Code 201448898, having its registered office and place of business at Sofia, 5 "Petko Karavelov" blvd, E-mail:, registered under the VAT Act with number BG201448898 (Personal Data Controller or just Controller).

The Controller shall determine the purposes and means of personal data processing.

Personal data processing is an activity that is carried out in relation to personal data, including storage, use, recording, organizing, adaptation, transmission, disclosure, combining, erasure, etc.

The Controller shall process personal data of users in accordance with the principles of lawfulness, fairness and transparency based on the conditions set out in this Policy.

2. Types of Personal Data Subjects, Categories of Data Processed, Purposes of Processing, Retention Period

The Controller subdivides data subjects into two categories Visitors and users of the Website. Depending on the data subject category this document specifies the relevant amount of data to be collected and processed for the specific purposes and grounds stated as well as its retention periods.

2.1. Data that can be automatically collected about all categories of persons mentioned above. In certain cases the following personal data categories are automatically collected and processed with respect to all users (unregistered visitors and users):

  • IP address. When you visit the Website our web server automatically recognizes and collects your IP address which is assigned by your Internet Service Provider and does not personally identify you;
  • Summary information. . The browser you use when you visit the Website (e.g., Google Chrome, Internet Explorer, Mozilla Firefox, etc.); the time you have spent on the Website and which pages on the Website you have visited;
  • Cookies. We use cookies to provide you with appropriate information and a better and more personalized service when you visit our website by giving you the opportunity to more easily find what you are searching for. The cookies used by our websites allow us to determine your preferences which in itself does not constitute disclosure of personal information that can identify you. More information about this can be found in our Cookies Policy.

2.2. Data that is collected according to user category

2.2.1. Visitors and users.

A visitor is any person who loads the Website to their web browser or uses the mobile application.

Data categories that are processed:

  • Location data provided by the visitor;
  • Country/city data based on the IP address of the user device, an integral part of the information each website receives;
  • Information about actions taken by the subject on the Website;
  • Information about the type of browser/device used.

Purposes of processing: Providing basic and additional functions necessary for the proper and complete functioning of the Website.

Retention period: Any information about visitors (unregistered users) shall be temporarily retained until they have loaded the Website content to their devices.

Legal basis of processing: Information that regardless of the will of a data subject is provided by their device by default.

3. Access to your personal data and its protection

We provide access to your personal data to:

  • Our employees under an employment agreement or persons hired on the basis of a civil agreement engaged in the work on the Website;
  • Persons providing hosting services (servers) to our Website and other technical services for the maintenance of our systems (including their employees and subcontractors), for which purpose we have concluded an agreement with a data processor required by the applicable regulations;
  • Professional consultants (lawyers, accountants, etc.), to the extent this is necessary for the fulfillment and protection of our rights and legitimate interests;
  • Government authorities upon request on their part in relation to the exercise of their public powers conferred to them by the Bulgarian laws as well as in taking actions to protect our rights and legitimate interests.

In addition to the above the Controller applies appropriate technical and organizational measures among which: the sustainability of the Website system; the ability to promptly restore the availability and access to personal data in case of a physical or technical accident; the opportunity to train its employees by registering them in a personal data protection course.

In certain cases even if the use of your personal information has ceased as a result of deleting your account by the Controller we may retain an archive of your personal data to the extent this is necessary to protect our rights and legitimate interests for a period until the expiry of any limitation periods provided for in the applicable laws. Generally, these periods amount to 5 years, however, in certain circumstances they may be shorter or longer.

4. Rights of persons falling into all categories of data subjects

Right of access. You have the right to ask us to confirm whether we are processing your personal data and, where that is the case, to obtain this data as well as any additional information;

Right to rectification. If you find out that your personal data we are processing is incomplete or inaccurate you may request that it is rectified or supplemented.

Right to erasure (right to be "forgotten"). You may request us to erase all personal data concerning you.

Right to restriction of processing. In certain circumstances, such as if you doubt the accuracy of your personal data or have objected to our legitimate purpose of processing your personal data, you may want to restrict the processing of your personal data whereby the active use of your personal data shall cease, but without having it permanently erased/destroyed.

Right to data portability. When we process your personal data on the basis of your consent or on a contractual basis and the processing of your personal data is carried out by automated means you have the right to receive the personal data you have provided us in a structured, commonly used and machine-readable format as well as transmit it to another controller or request us to transmit it to another controller.

Right to object. In certain circumstances such as if you doubt our legitimate interest to process your personal data you may object to processing of your personal data on grounds related to your particular situation against such processing in case we carry out this activity on the grounds of legitimate interest or in the performance of a task in public interest.

You may exercise the above-mentioned rights by submitting a request satisfying the requirements of the Personal Data Protection Act. More information about the content and conditions under which you may exercise these rights can be found in the applicable laws in the field of personal data protection. If necessary, you may also contact the Controller for assistance.

The contact details of the Personal Data Controller are: E-mail:

If you believe we are violating your rights regarding the protection of your personal data you have the right to file a complaint to the competent supervisory authority in the Republic of Bulgaria, the Commission for Personal Data Protection, or to the court.

Any matters not covered by this Personal Data Protection Policy shall be governed by Regulation 2016/679, the Personal Data Protection Act as well as any other relevant regulations.